What does enterprise architecture primarily support?

Enterprise architecture primarily supports business processes planning and decision-making by providing a structured framework for aligning IT infrastructure and resources with business goals and objectives. It encompasses a holistic view of the organization, linking business strategies to IT capabilities, ultimately facilitating informed decisions about investments, technology adoption, and process optimization.

This alignment is essential for ensuring that technology initiatives directly support the business’s mission and can adapt to changing demands. By defining the organization’s structure, processes, information flows, and technologies, enterprise architecture allows leaders to efficiently allocate resources, streamline operations, and improve overall performance.

Other options like human resource management, sales and marketing strategies, and customer relationship management are important aspects of business functions but are not primarily supported by enterprise architecture itself. While enterprise architecture may influence or provide insights into these areas, its main focus is on coordinating the overall business strategy with the IT landscape, making option B the most accurate choice.