What does CRM stand for in the context of FEAF?

In the context of the Federal Enterprise Architecture Framework (FEAF), CRM stands for Customer Reference Model. This model is designed to facilitate the alignment of federal government agencies with the goals of maximizing customer satisfaction and improving service delivery.

The Customer Reference Model serves as a framework that provides a structured approach to understanding and categorizing government services from the perspective of their customers or constituents. It emphasizes the importance of customer experience in government service delivery, ensuring that services are designed and evaluated based on their effectiveness in meeting the needs of the public.

In contrast, the other options do not accurately describe CRM within the FEAF context, as they refer to different concepts or terminologies related to enterprise architecture or other frameworks that are not specific to CRM in FEAF. Thus, understanding that CRM is specifically focused on customer-centric service delivery makes it clear why this is the correct answer.